PRIVACY POLICY

Last Updated: April 22, 2025

INTRODUCTION

Steak 'n Shake Cartersville ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website steaknshakecartersville.com, visit our restaurant located at 610 East Main Street, Cartersville, GA 30121, or participate in our text message program.Please read this Privacy Policy carefully. By accessing or using our website, visiting our restaurant, or participating in our text message program, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we collect may include:

Personal Data

Personally identifiable information that you voluntarily provide to us when you:

• Visit our website

• Register for promotions or offers (such as our free fries promotion)

• Join our text message program

• Contact us via electronic means or website submissionPurchase a gift card

• Utilize online ordering

• Make purchases from the e-storeEnter a contest or sweepstakes or participate in a promotion

• Join our customer loyalty programs and/or email lists

This information may include:

• Full name

• Postal address

• Phone number

• Email address

• Date of birth (when applicable)

• Credit card information (when applicable)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address

• Browser type

• Operating system

• Access times

• Pages viewed

• Links clicked

• Referring website address

This information helps us monitor the usage of our website, assess its performance, ensure technological compatibility with your computer, and understand the relative importance of the information provided on our website.

Text Message Program Data

When you opt in to our text message program, we collect:

• Your mobile phone number

• Your consent to receive text messages

• The date and time of your opt-in

• Any information you provide in response to our text messages

HOW WE USE YOUR INFORMATION

We may use the information we collect from you for various purposes, including to:

• Provide, operate, and maintain our website and services

• Improve, personalize, and expand our website and services

• Understand and analyze how you use our website

• Develop new products, services, features, and functionality

• Communicate with you about promotions, upcoming events, and other news

• Send you text messages with promotional offers, updates, and other information

• Process transactions

• Send you technical notices, updates, security alerts, and support messages

• Respond to your comments, questions, and requests

• Find and prevent fraud

• For compliance with our legal obligations

TEXT MESSAGE PROGRAM

Consent

By providing your mobile phone number and checking the consent box on our website or other opt-in method, you expressly consent to receive recurring text messages from Steak 'n Shake Cartersville, including text messages sent using an automatic telephone dialing system. You understand that consent is not required as a condition of purchasing any goods or services.

Frequency

Message frequency varies based on your interaction with us and your participation in our promotions. You may receive promotional messages, special offers, discounts, new product updates, and other marketing communications.

Opt-Out

You can opt out of receiving text messages at any time by replying "STOP" to any message you receive from us. After texting "STOP," we will send you a confirmation message confirming that you have been unsubscribed and will no longer receive messages from us. If you wish to rejoin, you will need to sign up again.

Help

For help or information about our text message program, reply "HELP" to any message you receive from us or contact us at (770) 382-8182.

Carriers and Charges

Message and data rates may apply for any messages sent to you or from you to us. Message delivery is subject to effective

transmission from your carrier's network. We are not responsible for delays or failures in the transmission of any messages.

THIRD-PARTY DATA SHARING

Text Message Program Data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services necessary to facilitate the delivery of messages to you.

Other Personal Information

For all other categories of personal information, we may share your information with:

Service providers and vendors who perform services on our behalfProfessional advisors, such as lawyers, auditors, and insurersGovernment bodies, as required by law or to protect our rights

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the website and improve your experience. For more information about how we use cookies, please refer to our Cookie Policy.

DATA SECURITY

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

CHILDREN'S PRIVACY

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:Steak 'n Shake Cartersville

610 East Main Street

Cartersville, GA 30121

Phone: (770) 382-8182